Frequently Asked Questions
Everything you need to know about your custom kicks
How long does it take to receive my custom sneakers?
Each pair is handcrafted to order. Processing typically takes 10-14 business days, followed by 3-5 days for standard shipping.
What kind of paint do you use for the designs?
We use professional-grade, flexible leather paints that are water-resistant and designed not to crack or peel with normal wear.
Can I return my custom order if I change my mind?
Because each pair is uniquely made to your specifications, we cannot accept returns or exchanges unless the product arrives damaged or incorrect.
Are the sneakers authentic?
Absolutely. we only source 100% authentic footwear directly from authorized retailers before beginning the customization process.
How should I clean my custom sneakers?
We recommend hand-washing with a soft cloth and mild soap. Avoid machine washing or harsh chemicals to preserve the artwork.
Do you offer international shipping?
Yes, we ship our custom creations worldwide. Shipping costs and delivery times vary depending on your location and local customs processing.